Feedback Handling Policy

The Albury Wodonga GP Network acknowledges and encourages feedback in the form of suggestions or complaints and provides a clear pathway for clients to access information to initiate this process.

The AWRGPN is committed to providing the highest level of service to our clients and recognises that:

• Our consumers have the right to be heard and to have their concern(s) taken seriously with a view to resolution.
• Complaints may also be received about our members and these will be dealt with appropriately to ensure impartiality and appropriate referral for those parties concerned.

The AWRGPN is committed to initially responding to suggestions or complaints within 24 hours in an appropriate manner using the principles of Continuous Improvement. The complainant will also be kept informed of progress (normally by email or phone) through to resolution.

The AWRGPN respects your privacy and whilst personal identifiable information is required for the purposes of addressing the complaint,  this information will not be disclosed to anyone outside the company without complainant consent.